Shipping policy

Processing Time

All orders are processed within 1–3 business days.
Please note that processing and delivery times refer to business days only (Monday to Friday).
Handmade or engraved pieces may require additional preparation time.

You will receive a confirmation email once your order has been shipped.

Shipping Rates

🇮🇹 Italy

Standard Tracked Shipping: €4.90
Express Shipping: €7.90
FREE shipping on orders over €60

Delivery time:

Standard: 2–4 business days
Express: 1–2 business days

Please remember that delivery times refer to business days only.

🇪🇺 Europe (EU)

Standard Shipping: €8.90
Express Shipping: €15.90
FREE shipping on orders over €100

Delivery time:

Standard: 4–8 business days
Express: 2–4 business days

Delivery estimates are calculated in business days.

🌍 International

Standard International Shipping: €12.90
Express International Shipping: €19.90
FREE international shipping on orders over €150

Delivery time:

Standard: 7–14 business days
Express: 3–7 business days

International delivery times are always in business days.

Order Tracking

All orders include a tracking number, sent via email once your order is dispatched.
Please allow up to 24–48 hours for tracking to update.

Customs & Duties

International orders outside the EU may be subject to customs duties or import taxes.
These fees are the customer's responsibility.
Kusi The Label is not responsible for delays caused by customs inspections.

Lost, Delayed or Stolen Packages

Once handed to the courier, Kusi The Label is not responsible for delays, losses, or stolen packages.
If your package appears lost, please contact the courier with your tracking number.
We are always happy to assist.

Incorrect Shipping Address

Please double-check your shipping address at checkout.
Kusi The Label is not responsible for orders shipped to incorrect addresses.
If a package is returned to us, reshipping costs are the customer's responsibility.